Returns and exchanges

Returns

We want you to always be satisfied with a purchase at Nytello/Ernst Alexis, but if, in the unlikely event that something doesn't feel quite right, you have a 60-day right of return from when the garments are invoiced by us.

You can of course try on the garments you have ordered, but otherwise everything must be unused and in the same condition as when it was received, processed garments will not be credited.

All labels and tags must be sent with a return.

Fill in and send the attached return form below with the goods so that we know which order the return relates to.

After the return has been accepted by Ernst Alexis, the garments will be credited, any shipping costs will not be credited.

You book the return yourself and the address you send to is below:

Ernst Alexis AB - (Nytello)

Attn: Returns Department

Stationsgatan 2

516 31 Dalsjöfors

If you have any questions or concerns, just let us know!

Exchanges
Any exchanges must be communicated to us at info@ernstalexis.se in connection with the return